Shipping policy

Orders will be shipped Monday & Tuesday every week. Any order taken after 3 pm Tuesday will be shipped the following Monday. (Unless Express shipping is selected) This is to ensure packages aren’t delayed inside a warehouse over the weekend.

We ship our fish frozen through UPS. We package our products within a foam container and keep the items cold using dry ice and reusable gel packs. The items will arrive mostly frozen and only require you to place them inside your freezer until you choose to use them. You may reuse the gel pack if you choose to keep it.

When watching your tracking number that is provided by Whyte's Fishery, please contact UPS on the status of your delivery if it is showing later than expected. Once it leaves Whyte's Fishery, we have no control of the delivery. 

*Due to Covid, UPS will not guarantee your package arriving in the time they quoted you when you placed your order, this was effective March 2020 and is still in effect. 

We recommend getting to your package as promptly as possible being that each shipment is sent frozen and is time sensitive. However, we realize things happen in life, and if your package has started to thaw it will be fine to eat. You can put into freezer to keep for later or complete the thawing process in the refrigerator for consumption.

Fresh/Frozen fish must be properly cooked and reach an internal temperature of at least 145°F to ensure harmful bacteria is killed. Smoked fish is brined and smoked and ready to eat upon thawing. Smoked fish is good for 14 days under refrigerated conditions.